FAQs

Each Naot Shoe is handmade with the finest and highest quality raw materials combined with superior standards of advanced design. Our footwear comes in a magnificent array of eye-catching colors to satisfy every taste. Come in close so we can whisper the secret behind the unparalleled comfort of Naot Footwear. THE FOOTBEDS!! Our uniquely engineered insoles are a blend of natural latex and cork that are designed to replicate the shape of the foot, just like the footprint we leave when walking in the sand. We invite you to delve into our extensive collection of comfortable and fashionable footwear. Your feet work too hard – allow them to soak for a while in the soothing comfort of your favorite pair of Naots.

From a one-room workshop on the Israeli Kibbutz Naot Mordechai, to a worldwide brand and a way of life – NAOT first started in 1942, when the members of a small collective farming community in Israel’s Hula Valley began making shoes. To this day, our team is eclectic, spanning a vast range of backgrounds and cultures, and delights in designing for the different needs of people from all over the world.

In the U.S. we pronounce Naot as Nay-Oat.

[nay-ah-tik]
noun informal

A devoted Naot fan who simply can't get enough of their favorite footwear.

JOIN THE #NAOTIC COMMUNITY @naot.northamerica

You can purchase Naot Footwear on www.Naot.com or by visiting a local Authorized Naot Retailer, find one here. If you need help finding a local Authorized Naot Retailer please call our Naot Hotline at 1-800-NAOT-USA (1-800-626-8872).

Unfortunately, once an order is placed it cannot be canceled or modified. If you no longer want the product, please wait until you have received the order shipment to return the product.

You can view the the Naot Footwear size conversions here.

Once your web order ships out, you will receive an email with order tracking information.

Order Processing, Shipping & Delivery is available only on business days. Delivery can take 2-10 business days with free standard shipping. Please note that this is an estimated time frame.

We are just the wholesale distributor of Naot Footwear in the United States and cannot accept returns/exchanges from in-store purchases or websites other than naot.com directly.  These returns need to be processed through the retail store that the shoes were purchased from. If you feel that there is a manufacturer’s defect on your Naot Footwear please contact the retail store that you purchased the shoes from to discuss a possible return/exchange.
To initiate a Naot.com return please fill out our Naot.com Return Form and a member from our Returns Department will be in touch with you shortly with additional information.  Please review the Naot.com Return Policy for more information.

Even in a perfect world leather shoes will sometimes get scuffed in the normal wearing process. If this does happen we recommend using a quality product that will enhance and bring back the natural color of the leather such as Naot Leather Restore. Remember to test on a small area that is not as visible before you polish the entire shoe.

The idea of a removable footbed is that you can either remove the footbed and insert a custom orthotic or you can eventually replace the current footbed with a new Naot Footbed when it starts to wear out extending the life of your footwear.

You can purchase Replacement Footbeds here or by visiting a local Authorized Naot Retailer. If you need help finding a local Authorized Naot Retailer please call our Naot Hotline at 1-800-NAOT-USA (1-800-626-8872).

To determine what Footbed your Naot Footwear requires we will need to know what style you have or what collection your footwear is in.
If you need help figuring this out please call our Naot Hotline at 1-800-NAOT-USA (1-800-626-8872) & we will be more than happy to help you out!

To clean the suede on the cork footbed we recommend using a Naot Suede Brush or a light grade sandpaper to lightly sand down the footbed. If your footbed has stains aside from the dark color that comes from the natural oils in your foot you can use a very lightly damp sponge but do not get the footbed soaked because it may ruin the footbed. If the footbeds do get wet, do not dry them in direct heat because it could cause the cork to crumble. Please try these methods on a small portion of the footbed before you clean the entire footbed.

Foot odor is a common nuisance especially in the hot summer weather when your feet sweat. We recommend treating your footwear with
 Naot Sandal Renew as needed for fast acting relief.

We do not do repairs here at Naot USA but you can view a list of Authorized Naot Repair Facilities here. Any of these facilities can help provide you with more information on repairing your Naot Footwear.

Don’t worry! We have all different replacement ornaments in our warehouse available to send out to you. Just give us a call at 1-800-NAOT-USA (1-800-626-8872) and we will help you out!

Squeaky soles usually happen due to one of the following reasons, either air is getting caught underneath the removable footbed or there is an air bubble in the sole.

If your shoe has a removable footbed please try removing the footbed & walking around a bit to see if the sole still squeaks without the footbed in. If the sole still squeaks it could be an air bubble in the sole & you should contact the retail store that you purchased the shoes from. If the squeaking stops when you remove the footbed then it is probably just air getting caught underneath the footbed. In this case we recommend a few home remedies. You should remove the footbed and put powder, Vaseline (only a small amount or it could get messy) or a thick paper cutout (i.e. paper bag) underneath the footbed, place the footbed back in the shoe and the air should be blocked & the squeaking should stop.
If your shoe does not have a removable footbed then the issue could be an air bubble in the sole & you should contact the retail store that you purchased the shoes from.

The orange color on your feet is simply caused from the non-toxic dye in the suede that covers Naot’s cork/latex footbed. The orange comes off more when the foot sweats, especially in the hot summer months. You can treat the footbed with a non-silicone based water resistant spray such as Naot Weather Resist which will help keep the color from getting on your foot.

All Naot Footbeds are made from a blend of cork & latex. Although the footbeds are covered in suede it is not recommended that you wear Naot Footwear if you have an allergy to latex as it cannot be confirmed which pieces have come in contact with the latex during production.

Naot translates to mean Oasis – isn’t that appropriate!

As the United States Distributor of Naot Footwear since 1989, we at NAOT USA have upheld an unwavering commitment to making the world a better place, one “step” at a time. As part of this commitment we donate hundreds of shoes each week to people in need. At the same time, our unfailing dedication to integrity makes quality customer service our top priority. We are passionate about bringing you products that allow you to walk in both style and comfort, which is why we are proud to bring you Naot Footwear.

Naot Footwear does not offer width options but we do have collections that fit narrower or wider than others. Give us a call at 1-800-NAOT-USA (1-800-626-8872), we will help you figure out what Naot Collections will work best for your feet!

The Naot Prima Bella Collection is the only collection that is currently available in 1/2 sizes. If you are a half size we recommend visiting a local Authorized Naot Retailer so you can try on the different sizes to see what size fits your foot best. If you need help finding a retailer just give us a call at 1-800-NAOT-USA (1-800-626-8872).

YES! We have a whole list of Naot styles that are offered in those hard to find sizes.  Give us a call and we can talk you through it! 
1-800-NAOT-USA (1-800-626-8872)