Returns & Exchanges
NAOT.COM RETURN POLICY
- Items marked as final sale are discontinued and cannot be returned or exchanged.
- Once an item has been altered in any way, it cannot be returned or exchanged.
- Footwear must be sent back within 60 days of the date of purchase and must be unworn in the original useable shoebox.
- When returning or exchanging your shoes by mail, you are responsible for the shipping charges and the shipping label for the return shipment.
- We cannot reimburse any expedited shipping fees added to your original order.
- Credits can take an additional 2–10 business days to post to your account, depending on your credit card.
MAIL-IN RETURN INSTRUCTIONS:
- Before mailing your shoes back for a return or exchange, there are two ways you can request return authorization.
- Visit your order page and click "request a return".
- Fill out the return form below.
- Any shoes returned without pre-authorization will be returned to the sender at the sender’s expense.
WALK-IN RETURN INSTRUCTIONS AT NAOT RETAIL LOCATIONS:
- Walk-in returns and exchanges are free if you bring your shoes directly back to one of the Naot retail stores listed below. To return your shoes in-store, please contact the store directly or stop by during business hours.
Naot Retail Woodbury
7965 Jericho Turnpike
Woodbury, NY 11797
516-417-8330
Mon-Sat 11AM-6PM | Sun 12PM-5PM
Naot Flagship SoHo
436 West Broadway
New York, NY 10012
917-409-1232
Mon- Sun 11AM-7PM