Returns & Exchanges

NAOT.COM RETURN POLICY 

• Items marked as final sale are discontinued and cannot be returned or exchanged.
• Once an item has been altered in any way, it cannot be returned or exchanged.
• Footwear must be sent back within 60 days of the date of purchase and must be unworn in the original useable shoebox.
• When returning or exchanging your shoes by mail, you are responsible for the shipping charges and the shipping label for the return shipment.
• We cannot reimburse any expedited shipping fees added to your original order.
• Credits can take an additional 2–10 business days to post to your account, depending on your credit card.

MAIL-IN RETURN & EXCHANGE INSTRUCTIONS:

•     Before mailing your shoes back for a return or exchange, you need to request return authorization through the link in your order confirmation emails, or click here. If you have a NAOT.com account, you can also do so through your orders page.

• Any shoes returned without pre-authorization will be returned to the sender at the sender’s expense.

WALK- IN EXCHANGE INSTRUCTIONS AT NAOT RETAIL LOCATIONS:

• Exchanges are free if you walk into one of the Naot retail stores listed below. To exchange your shoes in-store, please contact the store directly or stop by during business hours. Mail-in returns not accepted.

Naot Retail Woodbury                      

7965 Jericho Turnpike                

Woodbury, NY 11797                            

516-417-8330                                      

Mon-Sat 11AM-6PM | Sun 12PM-5PM

Naot Flagship SoHo

436 West Broadway

New York, NY 10012

917-409-1232

Mon- Sun 11AM-6PM