Refund policy

NAOT.COM RETURN POLICY 

• Before you take your new shoes for a walk, please test-drive them indoors on a clean      surface to make sure you love them before you wear them outdoors. Worn merchandise cannot be returned.

 

• Items marked as final sale are discontinued and cannot be returned or exchanged.

 

• Once an item has been altered in any way, it cannot be returned or exchanged.
•  Footwear must be sent back within 30 days of the date of purchase and must be unworn in the original useable shoebox.

 

• When returning or exchanging your shoes by mail, you are responsible for the shipping charges and the shipping label for the return shipment.

 

•  We cannot reimburse any shipping fees added to your original order.

 

• All refunds must go back to the original form of payment.

 

• Credits can take an additional 2–10 business days to post to your account, depending on your credit card.

MAIL-IN RETURN & EXCHANGE INSTRUCTIONS:

• Before mailing your shoes back for a return or exchange, please request return approval online, through the link at the bottom of any email related to your order, or click here. If you have a NAOT.com account you can also do so through your orders page. Any shoes returned without approval will be returned to the sender.
• Please include a copy of your Return Approved email or the Naot.com Return & Exchange slip that came with your order in the return shipment.

WALK-IN EXCHANGE INSTRUCTIONS AT NAOT RETAIL LOCATIONS:

•  Exchanges are free if you walk in to one of the Naot retail stores listed below. To exchange your shoes in-store, please contact the store directly or stop by during business hours. Mail-in returns not accepted.

Naot Retail Woodbury                      

7965 Jericho Turnpike                

Woodbury, NY 11797                            

516-417-8330                                      

Mon-Sat 11AM-6PM | Sun 12PM-5PM

 

Naot Flagship SoHo

436 West Broadway

New York, NY 10012

917-409-1232

Mon- Sun 11AM-6PM