Items marked final sale are discontinued and cannot be returned or exchanged.
Please test-drive your shoes indoors on a clean surface to make sure you love them before wearing outdoors.
Footwear must be sent back within 60 days from the date of purchase.
Footwear must be unworn and include the original useable shoebox.
To initiate a return or exchange, please contact the retail store you purchased the shoes from using the contact information on the bottom of the card included in your shipment.
Exchanges are free if you bring your shoes directly back to the store you purchased them from. If you are shipping your shoes back to the store, you are responsible for the shipping charges for the return shipment.
If you think your shoes are defective, please call the retail store you purchased your shoes from for instructions.
We cannot reimburse any expedited shipping fees added to your original order.
Credits can take an additional 2–10 business days to post to your account, depending on your credit card.
To initiate a Naot.com return please fill out our Naot.com Return Form and a member from our Returns Department will be in touch with you shortly with additional information.
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WE SUPPORT YOUR LOCAL RETAILER
We understand the importance of showing support for small businesses. Locally owned businesses build strong communities by maintaining vibrant main streets, bringing neighbors together & recycling revenue back into the local economy. #SHOPSMALL